Privacy Policy

This Privacy Policy (“Policy”) describes how Collision Support Center (“Collision Support Center,” “Company,” “we,” “us,” or “our”) collects, uses, discloses, and protects personal information when you visit or use collisionsupportcenter.com (the “Website”) or interact with us through any related services, communications, or technologies.

By using this Website, submitting your information, or otherwise interacting with us, you agree to this Privacy Policy.


1. Overview — What We Do

Collision Support Center operates a marketing and lead generation platform.

We:

  • Collect information from consumers seeking help related to motor vehicle accidents or personal injury matters
  • Share that information with third-party attorneys, law firms, and intake centers for case evaluation and referral for the intended purpose of satisfying the consumer’s inquiry

We are not a law firm and do not provide legal services.


2. Information We Collect

We collect information in three primary categories:

A. Information You Provide Directly

When you fill out a form, call, or otherwise interact with us, we may collect:

Contact Information

  • Full name
  • Phone number
  • Email address
  • ZIP code / location

Case-Related Information

  • Accident details (date, type, fault status)
  • Injury information
  • Whether you are represented by an attorney
  • Insurance-related details
  • Other intake qualification responses necessary to satisfy the consumer’s inquiry

Communication Data

  • Call recordings (where permitted)
  • Text messages (SMS/MMS)
  • Emails or chat messages

B. Automatically Collected Information

When you visit the Website, we automatically collect:

  • IP address
  • Device type, browser type, operating system
  • Pages viewed and time spent
  • Click behavior
  • Referring URLs
  • Session data

C. Tracking Technologies

We use:

  • Cookies
  • Pixels (including Meta/Facebook Pixel)
  • Conversion tracking tools
  • Analytics platforms (e.g., Google Analytics)

These technologies help us:

  • Optimize campaigns
  • Attribute leads
  • Improve performance
  • Detect fraud or invalid traffic

3. How We Use Your Information

We use your information to satisfy your inquiry:

Core Business Functions

  • Process your inquiry
  • Route your information to third-party law firms or partners for case evaluation
  • Connect you with attorneys or intake specialists
  • Deliver requested services or consultations

Communications

  • Contact you via phone, SMS, email, or automated systems
  • Follow up on your inquiry
  • Coordinate consultations

Operations & Optimization

  • Improve campaign performance
  • Analyze lead quality
  • Detect fraud or abuse
  • Maintain internal reporting and analytics

Legal & Compliance

  • Comply with applicable laws
  • Enforce our Terms
  • Respond to legal requests

4. How We Share Your Information

We do not sell, rent, or share your personal information with third parties for their own independent marketing or promotional purposes.

We may share your information with service providers or professional partners — including attorneys and law firms — as necessary to review, evaluate, and respond to your request for assistance, process your inquiry, or otherwise fulfill the purpose for which you submitted your information. These parties may contact you regarding the services you requested.

Any third party receiving your information is authorized to use it only as necessary to provide services on our behalf or to help fulfill your request, and is not permitted to use it for independent marketing purposes.

Mobile opt-in data, consent, and phone numbers collected for SMS communications will not be shared with third parties or affiliates for marketing or promotional purposes.

Specifically, we may share information with:

A. Attorneys and Law Firms

We provide your information to licensed attorneys and law firms who may:

  • Evaluate your case
  • Contact you directly
  • Offer legal representation

These parties are independent third parties.


B. Service Providers

We use third parties for:

  • Hosting
  • Call tracking (e.g., Ringba-type systems)
  • CRM platforms
  • Analytics
  • Messaging services (SMS providers)

C. Legal & Compliance Disclosures

We may disclose information:

  • To comply with legal obligations
  • In response to subpoenas or court orders
  • To protect rights, safety, or property

5. California Privacy Notice (CCPA/CPRA)

Under California law (CCPA/CPRA), we may share personal information with professional partners as necessary to evaluate and respond to your request. We do not sell your personal information to third parties for their own independent marketing purposes.

We may share:

  • Name
  • Contact information
  • Case-related data
  • Online identifiers

Categories of recipients:

  • Law firms
  • Professional partners assisting with your request
  • Intake and referral partners

Purpose:

  • Evaluating and responding to your inquiry
  • Connecting you with attorneys or professional partners
  • Maintaining service quality and analytics
  • Fraud detection and legal compliance

6. Your Privacy Rights (California Residents)

If you are a California resident, you have the right to:

Access
Request the personal information we collected about you.

Delete
Request deletion of your personal information (subject to exceptions).

Correct
Request correction of inaccurate information.

Opt-Out
Opt out of the sale or sharing of your personal information.

Limit Use of Sensitive Information
Where applicable.

Non-Discrimination
We will not discriminate against you for exercising your rights.


How to Exercise Rights

Contact us at:

teams@collisionsupportcenter.com

We may need to verify your identity before fulfilling requests.


7. Do Not Track Signals

We do not currently respond to “Do Not Track” signals due to lack of a uniform standard.


8. Data Retention

We retain personal information:

  • As long as necessary for business purposes
  • For compliance and legal obligations
  • For dispute resolution and enforcement

Retention periods vary depending on:

  • Lead lifecycle
  • Partner requirements
  • Legal obligations

9. Data Security

We implement reasonable administrative, technical, and physical safeguards.

However: No system is 100% secure. We cannot guarantee absolute security.


10. Consent to Communications (TCPA Disclosure)

By submitting your information, you consent to be contacted by:

  • Collision Support Center
  • Law firms
  • Professional partners

via:

  • Phone calls
  • SMS/text messages
  • Emails

Key Points:

  • Consent is not required to purchase services
  • Message/data rates may apply
  • You can opt out of texts by replying STOP

11. Third-Party Websites

This Website may link to third-party websites.

We are not responsible for:

  • Their content
  • Their privacy practices

You should review their policies independently.


12. Children’s Privacy

This Website is not intended for individuals under 18.

We do not knowingly collect data from minors.


13. Changes to This Policy

We may update this Privacy Policy at any time.

Changes are effective upon posting.

Continued use constitutes acceptance.


14. Contact Information

teams@collisionsupportcenter.com